Privacy Policy
1. Parkinson’s Empowered commitment to privacy.
1.1. Parkinson’s Empowered (“us”, “we” or “our”) is committed to safeguarding the privacy of our clients, staff and visitors of Parkinson’s Empowered, as well as those who visit our website.
1.2. Parkinson’s Empowered is bound by the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles, and other laws governing how health service providers handle your Personal Information and Sensitive Information (including information about your health).
1.3. This Privacy Policy (Policy) sets out how we collect and treat your Personal Information and Sensitive Information. The policy applies to our website, www.livewellpd.com, which is operated by us, and to the products and services provided by us.
2. Definitions.
In this policy:
2.1. “Personal Information” is categorised as information held by Parkinson’s Empowered, that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address and phone number. It does not include “Sensitive Information”.
2.2. “Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliation, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.
3. Collection of Your Data.
3.1. To provide our services to you, Parkinson’s Empowered may receive and store Personal Information and Sensitive Information (together, ‘your Data’) that you enter onto our website, provide to us directly or give to us in other forms, including our Waiver & Release Form and Participant Information Sheet.
3.2. Your Data may include your:
3.2.1. Contact details including name, phone number, address and email address;
3.2.2. Date of birth and age;
3.2.3. Health and wellbeing related information;
3.2.4. Payment and billing information, which we may use to bill you for our services and to process your payments (including credit card details);
3.2.5. Other information voluntarily provided by you.
Your Data is collected to ensure your safety and wellbeing, and that of other participants and facilitators at Parkinson’s Empowered, to send information, provide updates and process purchases of services and products provided by Parkinson’s Empowered.
3.3. Sensitive Information, which includes the definition of your Data relating to your health, will not be collected unless you consent to the collection of that information.
3.4. Parkinson’s Empowered collects your Data from you in a variety of ways, including but not limited to in-person, via a website or online platform, social media and when your service is provided.
3.5. We may collect additional personal Data at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your contact or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with us in any other way.
3.6. We may receive your Data from third parties. Those third parties may include your medical practitioners, hospitals, clinics, lawyers and/or family members. If we do, we will protect and use this information as set out in this Policy.
3.7. Like most other websites, our website uses cookies. A cookie is a very small text document which may contain an anonymous unique identifier. A cookie asks permission to be placed on your hard drive to begin gathering information about the date, time and length of your visits, the content viewed and your IP address. Cookies allow us to provide you a tailored experience and help us to continue to improve our Site. A cookie does not give us access to your computer or any information about you, other than the data you provide to us. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
3.8. Online sessions may be recorded. We may collect your Data, including images of you and personal or sensitive information, where you publish or provide that information in an online session. By engaging our services, you consent to the collection of your Data in that manner.
4. Use of Your Data.
4.1. Personal Information collected by us will only be used and disclosed for the purpose for which it was collected as set out below. This includes maintaining your account and contact details, providing you with our products and services, and processing payments.
4.2. Parkinson’s Empowered may use Personal Information collected from you to provide you with information and updates on our services, additional products, or opportunities available to you.
4.3. We may use your Personal Information to improve our products and services and better understand your needs.
4.4. We may from time to time use your Personal Information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act. This includes to effect or enforce a transaction, or procure advice from legal and accounting firms, auditors and other consultants.
4.5. Sensitive Information will only be used for the purpose for which it was collected, which will usually be providing our services to you.
4.6. We may contact you by a variety of measures including by telephone, email, SMS, or mail.
5. Disclosure of Your Data.
5.1. Parkinson’s Empowered may disclose your Personal Information (but not Sensitive Information) to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
5.2. Personal Information is only supplied to a third party when it is required for the delivery of our services.
5.3. We may from time to time need to disclose Your Data to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.4. We may use Your Data to protect the copyright, trademarks, legal rights, property or safety of Parkinson’s Empowered, www.livewellpd.com, its clients or third parties.
5.5. We may also use and share aggregate or non-personally identifying information about clients for market analysis, research, marketing or other purposes.
5.6. We will not disclose, sell, share or trade your Personal Information to any third parties unless we first receive your consent, except as set out in this Policy.
5.7. We will only disclose sensitive information where you expressly consent to us doing so, or to comply with legal obligations, to lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public safety or health, to help in locating a missing person.
5.8. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.9. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases together with any Personal Information, Sensitive Information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
5.10. By providing us with your Data, you consent to the terms of this privacy policy and the types of disclosure covered by this policy. Where we disclose your Personal Information to third parties, we will request that the third party follow this policy regarding handling your personal information.
5.11. Where we have collected your Data through the recording of an online group session, that group session may be later made available to other participants or those who utilise our services. That may include any Personal Information or Sensitive Information that you choose to disclose in that group session. By participating in the group session, you are consenting to the disclosure of your Data in that manner, including any Sensitive Information.
5.12. Where your Data is collected through the recording of a one-on-one session, it will not be disclosed by us except as otherwise set out in this Privacy Policy, or except with your express consent.
6. Security of Your Data.
6.1. Parkinson’s Empowered is committed to ensuring that your Data is secure.
6.2. Parkinson’s Empowered will take reasonable steps to protect your Data from misuse, loss, unauthorised access and modification or disclosure. This includes through the use of passwords, limiting access to necessary staff, and storing data appropriately (including cloud and local storage).
6.3. Despite taking appropriate measures to protect your Data used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. The transmission and exchange of information is carried out at your own risk.
6.4. Despite taking appropriate measures to protect your Data used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. The transmission and exchange of information is carried out at your own risk.
6.5. You are solely responsible for maintaining the secrecy of any passwords and other account information pertaining to our Platform, apps or services.
7. Access to your Information.
7.1. You may request details of your Data that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).
7.2. A small administrative fee may be payable for the provision of your Data. If you would like a copy of your Data which we hold about you or believe that any of your Data we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@livewellpd.com.
7.3. We reserve the right to refuse to provide you with your Data that we hold about you, in certain circumstances set out in the Privacy Act.
8. Website.
8.1. When you visit the website of Parkinson’s Empowered, www.livewellpd.com, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, and the like.
8.2. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
8.3. This will often be in the form of cookies.
8.4. By using our website and our services, you consent to the collection of data from you in the form of cookies, or any other form of data collection that we consider to be reasonably necessary.
9. Marketing Emails.
9.1. We may send you direct marketing emails and information about products and services that we consider may be of interest to you.
9.2. If, at any time, you would like to stop receiving these promotional emails, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 5 business days for us to process opt-out requests. If you opt- out of receiving emails or promotions from us, we still may send you emails about your account, any services you have requested or received from us, or for other customer service purposes. We do not provide your personal information to other organisations for the purposes of direct marketing.
9.3. If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us using the details provided below.
10. Complaints about privacy.
10.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to hello@livewellpd.com.
10.2. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
11. Changes to privacy policy.
11.1. Our Privacy Policy is subject to change.
11.2. Parkinson’s Empowered may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website, or through distribution by email. Please check back from time to time to review our privacy policy.